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| Introduction | |
| Developing an information hierarchy | |
| Establishing a controlled vocabulary | |
| Testing the hierarchy and labels | |
| Designing transactional flows | |
| Flow charting tools and methods | |
| References | |
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Designing transactional flows
It’s important to start by designing the basic flow: the flow of events that occurs when the user and system behave as expected. The figure below shows the basic flow for an on-line banking transaction (transferring funds from one account to another).
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Methods | Basic Flow | Alternative Flows | Page Flow Diagram |
